Refund policy

Returns Policy for Printed‑to‑Order Items

All of our products are printed to order. Because these items are made specifically for each customer, they are classified as personalised goods and are therefore exempt from change‑of‑mind returns under UK Consumer Contract Regulations.

We do, however, accept returns or offer replacements if an item is faulty, damaged, or not as described. If you experience any issues with your order, please contact us within 14 days of delivery and we will resolve it promptly.

To report an issue, you can contact us at bluboltz@outlook.com. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.